Janet has, for a long time now, delivered exceptional customer service to her clients at Balfron High School. This is described by the following comment recently received from the Head Teacher:
“Janet is an outstanding colleague whose support has been invaluable and really appreciated over the years that I have worked with her at Balfron High School. It is significant to note that although we work for different organisations we work effectively and positively together. This is largely due to Janet’s hard work, solution focused approach and genuine care for the job she does and the young people in our community. I would very much support and endorse an opportunity to recognise this”.
Whilst this feedback has been echoed numerous times by many people, this nomination particularly surrounds Janet’s actions in the face of the extreme weather encountered at the start of the month.
You will recall the Beast From The East and the significant snowfall that ensued. Janet’s site actually fell into the ‘red’ warning area and received a snowfall not encountered for many many years in the local area. As the school is in a rural situation this was compounded by many of the main access roads into the village being blocked resulting in a significantly impacted delivery schedule. The school itself, which is also the local gym and swimming pool, encountered 7-8 foot snow drifts in the car parks and as a result had to be closed for a short period of time.
Janet’s actions and forward planning during this period of time however, meant that the operation was closed for as short a period of time as possible and all necessary actions completed ahead of time to ensure the school could reopen again with a full service and warm building.
An example of above and beyond service is evidenced by her successful ‘acquisition’ of a local farmer and his heavy equipment to clear the many many tonnes of snow away from the car park and walk ways to ensure a safe environment for all occupiers. Without such action, the site would have been impacted considerably more and potentially closed for much longer.
Janet and her wider team all worked tremendously hard over this period and delivered a fantastic service to the client embodying many of the Bellrock standards.