Ruma Patel is employed with Planned Engineering Services in the role of Contract Support Administrator at the Pinner office. The role is extremely demanding with support being provided to numerous individual clients on Multiple sites. The client base that Ruma supports requires constant feedback due to the nature of the sites and therefore it is imperative that customer service is at the forefront on a daily basis. Despite an increase in workload due to recent contract wins Ruma has consistently maintained the services the company provides to the highest level with a major client commenting in a communication to Senior Management.
“Apologies for disturbing you, but wanted to take the time to advise you of what an asset you have, never, in 23 years of FM have I come across such a diligent, competent or professional person as Ruma Patel. Thank you for the dedicated support she provides to ourselves”
Ruma Patel was presented her certificate and gift voucher by Dhruv Patel, Contracts Manager.
What a credit to the Bellrock Group – we are proud to have you as part of the team. Well done!!